Wi-Fi Calling

Wi-Fi Calling is a feature available on iPhone and Android that allows you to call and message (text and multimedia) over Wi-Fi when you have little or no cellular coverage. You can use Wi-Fi Calling to call and message as you do on the cellular network, even if the person on the other end is not using Wi-Fi Calling.

Call and text message over Wi-Fi

When Wi-Fi calling is turned on you can call and message as you do normally and your phone will automatically use an available Wi-Fi network if it determines that you have low or no cellular coverage.

When moving out of cellular coverage, if you are making a call, your device will automatically switch to Wi-Fi without interrupting the call when in VoLTE coverage*. If not in VoLTE coverage, your call will drop if you move out of Wi-Fi connectivity while on a Wi-Fi call.

Wi-Fi calling is supported by most major carriers (Bell, Telus, Videotron, Rogers, Fido, Virgin, Freedom, Lucky).  Please contact your cellular provider to confirm if Wi-Fi Calling with your device  is supported. 

 

Turn on Wi-Fi Calling

 

iPhone

Open your iPhone Settings

Select Phone or Cellular

Select Wi-Fi Calling and turn on option

You will need to read and accept the Wi-Fi Calling Terms and Conditions

Enter your Emergency 911 Address

 

Android

Open Phone > Settings

Select Call Settings

Turn on Wi-Fi Calling

Enter your phone number. You will be sent a text message with a 6 digit one-time passcode *

Enter the 6 digit one-time passcode *

You will need to read and accept the Wi-Fi Calling Terms and Conditions

Enter your Emergency 911 Address

Close your browser

 

URL to TELUS setup article:  https://www.telus.com/en/bc/support/article/wifi-calling-explained#turn_on_wi-fi_calling

 

 

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